PRIVACY POLICY

Personal Information constitutes data about you as an individual. This information encompasses a range of details, including but not limited to your name, contact information, gender, personal circumstances, preferences, health and medical history, government-related identifiers, travel visas, employment specifics, professional accreditations, and financial information like bank account and credit card details. The collection of such information is essential for us to provide our services effectively. Rest assured, we are dedicated to the secure and responsible management of your Personal Information, underscoring our unwavering commitment to your privacy and data security.

Eliteinsure may collect your Personal Information through various means, including but not limited to:

1. Direct Interaction: Information may be obtained directly from you during interactions with our sales representatives and advisers. This includes scenarios such as setting up appointments, availing our services, or contacting us via our business number, email, or through our website (including the “contact us,” “careers,” and “complaints” sections).
2. Third-Party Sources: We may collect information from third parties, which may include insurers, business partners, affiliates, or when you are referred to us by a client.
3. Social Media Platforms: Data may be gathered from our company’s social media platforms.
4. Publicly Available Information: In some instances, we may collect information that is publicly available.
5. Authorized Representatives: Information may also be collected from any other person authorized by you or as permitted by the Privacy Act 2020.

Eliteinsure takes all necessary measures to ensure that the collection of Personal Information is carried out in compliance with relevant privacy laws and regulations, underscoring our commitment to safeguarding your data and privacy.

We collect Personal Information for the following purposes:

1. Service Provision: To provide our services, which encompass giving advice, assisting with insurance applications, aiding you with your claims, and delivering other ongoing services, this may involve the collection of information on behalf of insurers or third parties during activities such as applications, alterations, or claims.
2. Communications and Direct Marketing: We use Personal Information to send communications and engage in direct marketing with you regarding products and services that we believe may be of your interest.
3. Market Research: Personal Information may be used for conducting market research, enabling us to better understand your needs and preferences.
4. Authorized Purposes: Any other purpose authorized by you or as permitted under the provisions of the Privacy Act.

Our commitment to responsible data management ensures that your Personal Information is collected and used only for legitimate and lawful purposes, further enhancing our dedication to your privacy and data security.

To provide you with our services and to facilitate referrals to other service providers who can assist you, it may be necessary for us to disclose your Personal Information to the following parties:

1. Insurers and Product Providers: This may include entities such as AIA, Asteron Life, Chubb Life, Fidelity Life, NIB, NZFunds, Partners Life, and Southern Cross, among others.
2. Referral Partners/Affiliates: We may share your information with referral partners and affiliates who can provide additional services to you.
3. Employees and Contractors: This disclosure may involve individuals located both locally and overseas, all of whom play a role in delivering our services.
4. Investors and Business Interests: Personal Information may be shared with investors, or any entity with a vested interest in our business, including those to whom we may consider assigning or transferring our rights or obligations, or selling all or part of our business.
5. Legal and Regulatory Obligations: We may share your information with any entity that we are legally required or authorized to disclose your information to, including regulators and government agencies.
6. Auditors: To ensure that we are providing services to you in your best interests and in accordance with prevailing regulations.
7. Employers and Referees: Additionally, your information may be shared with your employer and referees, as well as with credit reporting and identity verification agencies.
8. Authorized Parties: We may disclose your information to any other person or entity authorized by you or as permitted under the Privacy Act.

Eliteinsure takes the utmost care to ensure that any disclosure of your Personal Information is carried out responsibly, securely, and in full compliance with applicable privacy laws and regulations.

At Eliteinsure, we maintain a steadfast commitment to the security and confidentiality of the personal information entrusted to us. We ensure that our employees and contractors, regardless of their location, uphold the highest standards of respect for the privacy of the personal information within our custody. To bolster this commitment, we conduct comprehensive background checks on all our employees and contractors to guarantee that access to personal information is limited to authorized individuals who demonstrate the responsibility required for processing such sensitive data.

Moreover, we take the extra step of ensuring that our overseas contractors are not only well-informed about the Privacy Act 2020 but also operate in countries with privacy protections comparable to those of New Zealand.

To manage and secure the information we store, we employ trusted third-party data storage providers. Pipedrive, for instance, is one of these providers, and you can access their privacy policy through this link: https://www.pipedrive.com/en/privacy. We only engage third-party data storage providers whom we believe have the capacity to maintain the safety and security of your information.

For hosting services, such as websites and emails, we rely on Crazy Domains. Our usage of these services extends to two hosting manager accounts under their purview, specifically www.eliteinsure.co.nz and www.onlineisure.co.nz. You can review Crazy Domains’ privacy policy through this link: https://www.crazydomains.co.nz/privacy/terms-privacy-policy/.

In our online operations, we may employ cookies and other interactive techniques like web beacons to gather data that is subsequently aggregated. This collected data helps us identify how users interact with our website and is exclusively accessible to Eliteinsure website administrators and contractors who assist us in website management.

However, it’s essential to recognize that, despite our rigorous security measures, no data transmission over the Internet can be guaranteed to be completely secure. Therefore, we cannot provide an absolute assurance that information shared with us via the Internet will be secure under all circumstances. In the unlikely event of unauthorized access to your personal information, we shall not be held responsible for any resulting events. Your understanding and cooperation in our commitment to safeguarding your data are greatly appreciated.

The decision to provide personal information to us is entirely voluntary, and you have the right to decline any request for such information. However, it’s important to note that the absence of certain information may impact the quality of the services we can offer.

In accordance with the New Zealand Privacy Act 2020, you retain the right to request access to and correction of any personal information that we maintain about you. To exercise this right, please get in touch with us at your convenience. To safeguard your personal information, we may seek your response to some security questions before releasing or making amendments to your data.

For our affiliates, business partners, and contractors, there may be a reasonable fee associated with retrieving and supplying your information upon request. This fee is designed to cover the costs incurred in this process.

We value your privacy and are committed to assisting you in accessing and ensuring the accuracy of your personal information as per your rights under the law. Please don’t hesitate to reach out to us for any inquiries or requests regarding your data.

In the event of a security breach involving your personal information, Eliteinsure is fully committed to adhering to our established internal protocols, which align with the guidelines set forth by the Privacy Act 2020. The following actions represent our course of action in such an unfortunate circumstance:

1. Immediate Response: Upon the discovery of a privacy breach, we will initiate actions to halt the breach and launch a comprehensive investigation to determine the breach’s origin and the extent of the compromise.
2. Harm Assessment: Subsequently, we will assess whether the privacy breach has resulted in, or has the potential to result in, serious harm to you. This assessment is pivotal in determining whether the breach is notifiable.
3. Notification: If the privacy breach has caused, or is likely to cause, serious harm to you, we will promptly notify you of the breach. Additionally, we will notify the Office of the Privacy Commissioner and relevant third parties, as required by law, subject to certain exceptions and limitations outlined in the Privacy Act 2020.
4. Continuous Improvement: Post-incident, we will conduct a thorough review of our existing protocols, policies, and procedures. Furthermore, we will re-evaluate our relationships with parties such as employees, contractors, storage providers, and others who may have contributed to the privacy breach. Any necessary changes and enhancements will be implemented to prevent similar incidents in the future.

Our commitment to your privacy and data security extends to our response to security breaches. Rest assured that every effort will be made to address any breach swiftly and efficiently, with your interests and rights as a top priority.

If you have any questions or require further information regarding this privacy policy, please feel free to reach out to us:

• Email: executive.admin@eliteinsure.co.nz
• Phone: 0508123456

Your inquiries and concerns are important to us, and we are here to assist you with any matters related to your privacy and personal information.